Frequently Asked Questions

Frequently Asked Questions

Orders & Shipping

How long does it take to receive my order?

Production typically takes 2-5 business days, plus shipping time. Standard US shipping is 5-8 business days. See our Shipping Policy for full details.

Can I track my order?

Yes! Once your order ships, you'll receive a tracking number via email. You can also track orders from your account dashboard.

Do you ship internationally?

Yes, we ship to most countries worldwide. International shipping times and costs vary by location. Note that customs duties may apply.

Can I change or cancel my order?

Because our products are made-to-order, we have a limited window for changes. Contact us immediately after placing your order, and we'll do our best to accommodate your request before production begins.

Products & Quality

What printing method do you use?

We use high-quality Direct-to-Garment (DTG) printing for vibrant, long-lasting prints that won't crack or peel.

What material are your t-shirts made of?

Our standard tees are made from 100% ring-spun cotton for ultimate softness and comfort. We also offer blended options for different preferences.

How do I care for my printed t-shirt?

For best results: wash inside out in cold water, tumble dry on low, and avoid ironing directly on the print. Following these steps will keep your design looking great for years.

What if my print doesn't match what I designed?

Colors may vary slightly between screens and printed products. If there's a significant quality issue, contact us within 14 days for a replacement or refund.

Design & Customization

Can I use any image for my design?

You can upload your own original artwork or use designs from our marketplace. Please ensure you have rights to use any images you upload. See our Intellectual Property Policy.

What file formats do you accept?

We accept PNG, JPG, and SVG files. For best results, use high-resolution images (at least 300 DPI) with transparent backgrounds for PNG files.

Can I preview my design before ordering?

Yes! Our design tool shows a realistic mockup of your creation before you purchase. You can adjust placement, size, and colors until you're satisfied.

Returns & Refunds

What is your return policy?

We accept returns for defective or damaged items within 14 days of delivery. Custom-made items cannot be returned for change of mind. See our Returns Policy for details.

How do I request a refund?

Contact our support team with your order number and photos of any issues. We'll review your request and respond within 2-3 business days.

Account & Payment

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay.

Is my payment information secure?

Absolutely. We use industry-standard SSL encryption and never store your full payment details on our servers.

How do I become a seller on VibeShirt?

Creating a store is free! Sign up for an account, set up your store profile, and start uploading your designs. You'll earn a commission on every sale.

Still Have Questions?

Can't find what you're looking for? Contact our support team and we'll be happy to help!

Last updated: January 28, 2026